Irrespective of the statutory rights under warranty, duvide Jumpropes grants a guarantee under the laws of your country, but for a minimum of one year, starting from the date that the jump rope is sold to the end user.
The guarantee applies exclusively to defects which arise from material or manufacturing faults.
When making a claim under guarantee, the original sales receipt with date of purchase must be attached. Repairs under guarantee may be carried out exclusively by duvide Jumpropes.
The following are excluded from the guarantee:
improper use, such as using the rope to tow a vehicle.
use of force, damage through external intervention or foreign matter, e.g. sand or stone.
damage caused by failure to observe instructions for use, e.g. wrongly cut length of the air pressure hose, wrong opening and closing of the hexagon socket set screws.
normal wear and tear.
Partially or fully disassembled jump-ropes are also excluded from the guarantee.
The extended duvide 5-Year-Warranty
If a duvide Jumprope is registered within 4 weeks after purchase, duvide will provide an extended 5 year guarantee, also beginning from the date that the jump-rope was sold to the end user/purchaser.
Registration may take place only online in the form below. It may be carried out by the customer himself. A print-out of the confirmation email will then count as the confirmation of guarantee. The purchaser will receive from duvide Jumpropes confirmation of the 5 year guarantee, if an email address is entered. This guarantee is always related to the jump rope, i.e. every jump rope purchased must be registered to claim the 5 year guarantee.
When making a claim, the registration print-out must be provided, as well as a sales receipt with date of purchase.